Delivery & Shipping Policy

Preparation and dispatch time

• QR-printed items are made to order. Production starts after you approve the print content (QR code, table number, etc.) and payment is complete.
• Your order is handed to the carrier within the estimated time shown in the order summary and in any case within the legal maximum of 30 days.

Shipping fee

• Within Türkiye: 200 TRY.
• International: 15 USD (or the equivalent in your payment currency).
• The shipping fee is shown as a separate line in the order summary before payment and added to the total.

Delivery address and tracking

• Items are shipped to the address you enter at checkout; please make sure it is complete.
• When your order ships, its status in your business panel changes to "Shipped" and the tracking number, if available, is shown under My Orders.

Damaged or incorrect deliveries

• If a package looks damaged, we recommend asking the courier to record it on delivery.
• If an item arrives damaged, misprinted or in the wrong size, email [email protected] with photos within 14 days of delivery; after checking, we reprint it free of charge or refund what you paid. See the Cancellation & Refund Policy for details.

Digital services

The AI Menu subscription is a digital service; it needs no shipping and is activated as soon as payment is confirmed.

Contact

• Company: Naponi İnternet Alışveriş ve Mağazacılık İthalat İhracat Limited Şirketi (Naponi)
• Tax ID: 6291105866
• Address: Yeşilköy Mah. Atatürk Cad. Dünya Ticaret Merkezi No:10 İç Kapı No:67, Bakırköy / İstanbul, Türkiye
• Email: [email protected]
• Phone / WhatsApp: +90 535 878 30 07
• Website: https://www.naponi.com