Cancellation & Refund Policy

Print errors or damaged items

If an item arrives misprinted, in the wrong size or damaged in transit, email [email protected] with photos within 14 days of delivery. After checking, we reprint it free of charge or refund what you paid.

Personalised items

Items printed with your own QR code, business name or table number are made to order and cannot be returned unless the error is ours. Please check the preview carefully before printing.

AI Menu subscription

• You can cancel any time from your business panel.
• Cancellation takes effect at the end of the period you paid for; you keep all features until then. No refund is given for the remaining period.
• The core software (QR, menu, tips) is free and is not affected.

Duplicate or incorrect charges

Overcharges, such as being charged twice for the same order, are refunded to the original payment method once identified. Card refunds may take a few business days to appear, depending on your bank.

Tips

Tips go from the guest directly to the business's payment link or account. Naponi does not collect tips or take a commission; contact the business for tip refunds.

Contact

For all cancellation and refund requests: [email protected]