Do customers need to download an app or create an account to tip?

No. Customers simply scan the QR code using their standard phone camera, select a tip amount or staff member, and pay using Apple Pay, Google Pay, credit cards, or instant bank wire.

Does Naponi hold customer funds in a digital wallet?

No. Naponi is non-custodial. Tips settle directly into the business payment account you configure (IBAN, Swift, routing numbers).

Can we track tips by employee or table?

Yes. Naponi supports both general venue QR codes and table-bound or staff-attributed QR codes, giving businesses granular real-time metrics and individual staff tracking.

Complete Restaurant Digitalization Guide

Why Restaurant Digitalization is No Longer Optional

Diners today expect the same digital convenience in restaurants that they experience in e-commerce, banking, and travel. Digital transformation touches every touchpoint of the guest journey.

The 5 Stages of Hospitality Digitalization

Digital Discovery: Responsive website, Google Business profile, and digital reservation management.
Smart Ordering: Digital QR menus and cloud kitchen display systems (KDS).
Frictionless Payment: Pay-at-table mobile options and split billing.
Contactless Tipping: QR digital tip boxes preserving server gratuities.
Analytics & CRM: Data-driven menu engineering and guest retention programs.

Read our full guide on Restaurant Operational Solutions.

Frequently Asked Questions

Does digitalizing a restaurant replace human staff?

No. The goal of restaurant technology is to automate repetitive mechanical steps (like calculating tips or running paper receipts) so service staff can focus on genuine hospitality and guest care.

Start Accepting Digital Tips Today →